Refund Policy

This Refund Policy outlines the conditions under which Shortcut Maths Coaching Institute (“we”, “us”, or “our”) offers refunds for digital books, study materials, course fees, and other services purchased through our website theshortcutmaths.com.

1. Digital Products (PDF Books & Study Materials)

• All digital products, including PDF books and downloadable study materials, are delivered instantly after successful payment.
• Due to the digital nature of these products, refunds are generally not provided once the download link has been accessed or the file has been delivered.
• If you have not downloaded the file and request a refund within 24 hours of purchase, we may consider a refund on a case-by-case basis.
• Refunds for duplicate purchases or technical delivery issues will be processed after verification.

2. Coaching Course Fees

• Course fee refunds depend on the batch start date and the number of classes attended.
• If a refund request is made before the batch commencement date, a full refund minus a 10% administrative charge may be issued.
• If a refund request is made after the batch has started, only the remaining/unused portion of the fee may be refunded, subject to management approval.
• Admission fees, registration fees, and study material charges are non-refundable.

3. Mock Tests & Online Subscriptions

• Fees paid for online mock tests and subscription-based services are non-refundable once access has been granted.
• If a mock test or subscription service is not delivered due to a technical failure on our end, a refund or credit will be issued.

4. Payment Gateway Issues

If your account was charged but the service or product was not delivered due to a payment gateway error, please contact us within 7 days. We will verify the transaction and process a refund if the payment was received by us.

5. Refund Processing Time

• Approved refunds will be processed within 7 to 14 business days.
• The refund will be credited to the original payment method or bank account provided by you.
• We are not responsible for delays caused by banks or payment processors.

6. How to Request a Refund

To request a refund, please contact us with your payment receipt, order ID, and reason for the refund:

• Email: help@theshortcutmaths.com
• Phone: +91-9804490328 / +91-9038551568
• Address: Jadavpur, Kolkata 700032 & Dumdum Nagerbazar, Kolkata, West Bengal, India

7. Non-Refundable Items

• Downloaded digital products
• Gift cards or vouchers
• Registration and admission fees
• Services already consumed or partially consumed

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us using the details above.